Job Description

McDonald's Crew Member

At McDonald's in Mesa, Arizona, United States, the Crew Member plays a crucial role in ensuring the smooth and efficient operation of the restaurant. Your primary responsibility is to provide excellent customer service by greeting our customers with a smile, ensuring a memorable visit, delivering high-quality products, and maintaining a clean and welcoming environment for our guests. Crew members are expected to work in several workstations and areas of the restaurant and complete different cleaning tasks in each area. Areas include drive-thru, front counter, production, dining room, restrooms, parking lot, and other areas within the restaurant or areas that are considered company property.

Perks & Benefits:

• Competitive pay starting at $16.50 / hour
• Flexible scheduling
• Paid Sick Time – in accordance with City or State ordinance
• Tuition reimbursement and/or educational assistance
• Training and advancement opportunities
• Employee discounts and free meals
• And much more!

Job Responsibilities:

• Contribute to a Safe & Respectful Workplace – practice respectful communication with co-workers and customers.
• Customer Service – regardless of your station, greet our customers in a friendly manner, follow McDonald's procedures for customer satisfaction.
• Food Preparation and Cooking – prepare and present our delicious food items following McDonald's procedures and standards – always prioritizing food safety.
• Safety Compliance – maintaining a safe environment for both crew and customers by following McDonald's procedures to prevent work accidents.
• Cleaning and Sanitization – maintain a clean restaurant by keeping your work area clean as well as the areas that our customers visit.
• Teamwork – it starts with reporting to work on time and doing your personal best. It also includes taking initiative to help co-workers with tasks in order to meet the restaurant's goals.
• Dependability – listening and following directions given by your manager, reporting to work on time and being consistent.
• Appearance – follow the company's appearance policy 100%, 100% of the time.
• Adaptability – learn to operate other workstations and adapt quickly to change.
• Upselling and Promotion – recommending menu items, encouraging customer to complete surveys and use the McDonald app.
• Stocking and Inventory – keeping the restaurant well stocked for efficient operations.

Requirements & Skills:

• Has a "can-do" attitude, sense of optimism, ownership, and commitment towards his/her work responsibilities.
• Provide excellent customer service, including communication skills and a friendly attitude.
• Willingness to learn and grow.
• Can excel in a fast-paced environment with minimum supervision
• Exhibits polite and respectful behavior at all times
• Ability to stand for long periods, lift items (typically 20-30 pounds)
• Ability to handle money, make transactions, and provide correct change when necessary
• Ability to follow health and safety standards, including hygiene practices and proper food handling procedures
• Reliability, punctuality, and a strong work ethic are important
• Ability to be cross-trained in multiple departments and multitask

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. We will ensure that individuals with disabilities are provided reasonable accommodation(s) to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the restaurant you are applying to request accommodation(s).

This job posting is for a position in a restaurant owned and operated by an independent franchisee, not McDonald's USA. This franchisee owns a license to use McDonald's logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald's USA. Thus, if you are hired for the job described in this posting, the franchisee will be your employer, not McDonald's USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervisions, staffing, and scheduling employees. McDonald's USA has no control over employment matters at the restaurant. McDonald's USA will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired.

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