Job Description

Housekeeping AttendantThe Housekeeping Attendant is responsible for cleaning and servicing guest rooms in order to provide a comfortable experience for guests. Additional responsibilities include assisting in public areas, answer guest inquiries, delivering items to guest rooms, restocking and assisting with special cleaning projects.Duties and ResponsibilitiesOverall Housekeeping OperationsProvide a pleasant experience to guests.Assist with reports, maintenance request forms, logbooks, lost and found etc. as needed.Regularly assist with deep cleaning projects and other duties.Demonstrate brand standards, behaviors, hallmarks and mandates.Follow all safety guidelines to ensure safety of all associates and guests.Follow all guidelines, policies and procedures as outlined by PHM’s Employee Handbook such as, reporting to scheduled shift, report to work on time, reporting absences, have a professional demeanor, etc.Suite AttendantEnsure all guest room areas are clean and ensure quality standard (i.e. inspect all assigned areas to ensure furnishings, light fixtures, room equipment, are clean and in good repair).Replace/Change items in guest room such as bed linen, skirts, pillows, towels, bath care products, etc.Sweep, Mop and Vacuum.Dust furniture.Clean all high touch point areas such as knobs, control remotes, thermostat, and light switches etc.House AttendantEnsure all public areas, laundry and room areas are clean and ensure quality standard (i.e. inspect all assigned areas to ensure furnishings, guest rooms, equipment, linen, public areas are clean and in good repair).Inspect and help maintain storage rooms clean, neat and with all adequate supplies.Utilize the carpet machine to wash carpets, remove stains from guest rooms and hallways.Assist with moving objects such as laundry carts, garbage carts, furniture (rooms/guest areas), linen etc.Assist with minimizing waste in all areas of housekeeping.Assist with inventory.Interpersonal RelationshipsSpark conversations with guests and associates in a professional manner, smile often, and establish relationships in order gain trust and loyalty.Follow up with guests throughout to ensure guest satisfaction and or correct any issues that arise.Assist with training and or providing guidance to new associates when requested.Resolve and address all guest and associate questions and or concerns in a timely, creative and professional manner.Report any issues, concerns and or suggestions to management.Have constant communication with all hotel departments in order to ensure guest satisfaction.FinancialsFollow posted schedule to help reduce overtime and missed meal hours.Working EnvironmentThe hotel is in a public business atmosphere, which varies temperature based indoor and outdoor climate. The nature of this job is mainly indoors but may require being outdoors. In addition, the housekeeping laundry office is often hot, damp, loud and filled of equipment and chemicals.Some local travel may be required in order to attend hotel events not limited to meetings, trainings etc.EducationN/AWork ExperienceN/AKnowledgeUnderstand hotel function and guest profiles.Knowledge of local area including restaurants, landmarks, shopping centers and or local attraction.Basic reading, writing and number knowledge in order to pass along notes, comments etc. (any language)SkillsBasic English housekeeping communication skills.Interpersonal skills such as listening, smiling, relating, asking questions, teamwork, etc.Have the skill to manage multiple tasks at a time, maintain focus and structure under pressure.Have the skill to resolve conflicts with ease and professionalism to ensure maximum guest and associate satisfaction.AbilitiesAbility to develop and maintain relationships with both associates and guests to build trust and loyalty.Ability to maintain consistent positive energy, self-motivation, and passion for hospitality.Ability to keep hotel sensitive information confidential such as guest profiles, credit card information, etc.Ability to easily adapt to various situations, constant change, handle pressure and remain composed and focused.Physical RequirementsProlonged standing/walking for duration of shift.Ability to walk around the hotel, up and down stairs, stoop, kneel, lift a minimum of 50 lbs. and push and pull approximately 200 lbs.Business AttireTo present a professional and business image to guests, associates and public we ask that all associates follow PHM’s dress and grooming standards available in the PHM Handbook on page 16. Standards include wearing full uniform at all times, uniform must be neat, clean and wrinkle free, practice good personal hygiene, and grooming.Preferred QualificationsBilingual or MultilingualPrior Housekeeping/Cleaning/ Janitorial experienceEmotional Intelligence TrainingThe Residence Inn by Marriott Hotel, Milpitas (a Pacific Hotel Management Hotel), functions 7 days a week, 24 hours a day. All associates must acknowledge and understand this fact and be aware that at times it may be necessary to move an associate from their accustomed shift as business dictates.Pacific Hotel Management, LLC is a privately- owned company that manages various hotel brands in the bay area. The Residence Inn by Marriott, Milpitas is one out of 7 hotels within PHM. Our culture is family oriented, friendly, outgoing, competitive and results oriented. All associates work hard every day to achieve guest and associate satisfaction goals, but most importantly, all associates have an inherent passion for hospitality. All of our associates also enjoy an array of benefits and perks such as health insurance, 401k plan, educational assistance program, training, recognition events, travel discounts and more! As part of the Marriott brand, we pursue excellence in everything we do!

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